Connect your GoDaddy Professional Email mailbox
Your office sends and reads e-mail through your own business mailbox — never a shared address, and never without your approval. This page takes you from nothing to a working GoDaddy Professional Email mailbox.
Everything here is the same information the Need help? drawer on the Connectors page shows you, drawn from the same place, so the two can never disagree.
What you need
Section titled “What you need”- The full e-mail address of the mailbox your office should send from, and the ability to sign in to it.
- The mailbox’s own sign-in password — this provider issues no separate app password for it.
- Your business postal address, and the reason you are allowed to write to the people your office will contact. The form asks for both before it will let you save, so have them to hand — see “Finish the form, in this order” below.
Getting your password
Section titled “Getting your password”- GoDaddy Professional Email does not use a separate app password — use the full email address and the same password used to sign in to GoDaddy webmail.
- If sign-in is refused, check GoDaddy’s email settings for an “allow sign-in”/“require sign-in” toggle on this mailbox and turn it on, then retry.
The settings to enter
Section titled “The settings to enter”On the Connectors page, find Email connector. The button that opens the form reads Advanced: SMTP / IMAP if you have never connected a mailbox, and Change connector if one is already connected — both open the same form, and the form itself is headed SMTP / IMAP.
| Setting | SMTP (outgoing) | IMAP (incoming, optional) |
|---|---|---|
| Host | smtpout.secureserver.net | imap.secureserver.net |
| Port | 465 (or 587) | 993 |
| Username | The mailbox’s full e-mail address | The same full e-mail address |
| Password | The mailbox’s own sign-in password | The same password |
Encryption: SSL (465) or TLS (587) for outgoing mail, SSL for incoming.
Leave Use TLS ticked on both halves of the form.
The outgoing fields are labelled SMTP host, Port, Use TLS, Username and Password. Incoming mail is optional: tick Also configure IMAP (optional) to reveal IMAP host, IMAP port, Use TLS, Username and Password. Your office can send without it, but it can only read replies once incoming mail is set up.
Finish the form, in this order
Section titled “Finish the form, in this order”The mail settings above are not the whole form. Two more answers are required before it will save, and two buttons finish the job:
- Confirm your business postal address. Required by law on business e-mail, not by us — it appears at the bottom of everything your office sends.
- Choose your legal basis for contacting these people. Pick the option that matches how you got your contacts. The form says so itself: most small businesses choose “They are a potential customer for our business”, and that is the default rather than a requirement.
- Save connector. If saving does nothing, the postal address is the field to check first — an empty one blocks the save and the page says so above the box. (Your legal basis cannot block it: the form starts with an option already chosen.)
- Test connection. Until you do, the mailbox reads Waiting for verification: drafts still work, but sending needs it.
Good to know
Section titled “Good to know”- GoDaddy’s current product is branded “Professional Email powered by Titan”, but as of this writing its own documentation still points third-party clients at the older secureserver.net servers above — do not assume a “Titan” name change means different server settings.
- GoDaddy is no longer actively developing this legacy IMAP platform; some GoDaddy customers are instead provisioned on Microsoft 365 under the hood (outlook.office365.com / smtp.office365.com) — if the settings above are rejected, check the account’s GoDaddy dashboard for which platform it is actually on and use the Microsoft 365 settings instead.
Where these settings come from
Section titled “Where these settings come from”Every fact on this page was checked on 2026-08-04 against the documentation GoDaddy Professional Email publishes itself. Providers do move these things. If what you see on screen no longer matches what is written here, their own pages are the authority:
Still stuck? The Connectors page has a Need help? button, and inside it a Still stuck? Ask the CEO button that hands the question to your CEO, naming the provider you were reading about.